According to Clause 24 of Section III of the Gas Supply Rules, approved by NERC Resolution No. 2496 dated 30.09.2015, registered by the Ministry of Justice on 06.11.2015 No. 1382/27827, in case of overpayment, the amount of overpayment is applied to the next billing period or returned to the consumer’s current account upon their written request within five working days after receiving such a request.
This provision also applies to cases where consumers paid for consumed natural gas to the previous supplier, even though they were already receiving gas from Naftogaz of Ukraine as the “supplier of last resort.”
To return funds to the account, one must contact the previous gas supplier and submit a request. The request can be in free form but must include the account number. The request must also include: full name, place of residence, a request to return the funds, date, and signature.
The request can be sent by mail to the official address of the previous supplier or by email to the official email address (in this case, a signed scanned copy of the request should be sent). Required documents include:
Copy of the account holder’s passport (first two pages and registration);
Copy of the account holder’s tax identification number;
Bank account details certificate (or statement from Privat24);
Copy of the receipt for the gas payment during the overpayment period.
All copies must be certified by the consumer with the note “according to the original,” date, and signature.
The procedure for returning overpayment for natural gas supply services is published on the website of the National Energy and Utilities Regulatory Commission (NERC).
